•      Ability to assume a credible presence when explaining rules, standards and expectations (e.g. deadlines) to ensure compliance and work expectations are met.

•      Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates or other work tools.

•      Ability to engage in positive approaches to team work, participate actively in discussions and the achievement of team goals.

•      Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.

•      Ability to build capacity of self and others by sharing knowledge, tools, expertise and experience with others to remain proficient and well informed in the execution of assigned role.

•      Interpersonal, listening and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.

•      Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.

•      Ability to work as part of a team to resolve concerns, problems and improve services.

•      Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.

•      Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.

•      Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.

•      Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.

•      Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors.

•      Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

•      Knowledge of diversity management as it relates to daily work expectations and assigned tasks.

•      Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.

•      Ability to keep up to date with Departmental activities, schedules and goals of pertinence to own work team, functional area.

•      Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.

•      Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.

•      Excellent ability to maintain, process and provide accurate information as part of assigned tasks.

•      Ability to organize files and information for easy retrieval and record keeping.

•      Ability to spot mistakes, act promptly to correct them and learn from experiences.

•      Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement

•      Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in information communication technologies (ICT).

•      Well-developed information sharing skills using technology and in accordance in established processes and practices.

•      Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.

•      Proficiency in information communication technologies (ICT).

•      Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Working knowledge of an additional one will be an added advantage.

•      Ability to allocate time for specific task in a manner that will meet deadlines and quality/quantity expectations

•      Good organizational skills with an excellent ability to break down work into smaller parts and focusing on the most important steps first.

•      With appropriate guidance, ability to contribute to maintaining organizational performance standards throughout implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.

•      Ability to monitor progress and to consider new goals in the context of assigned responsibilities.

•      Ability to follow through with commitments made to others.